Returns & refunds

Cancelling an order

You can cancel from My Orders any time before the parcel is shipped. Prepaid amounts are refunded to the original payment method within 5–7 working days.

Damaged, wrong or missing items

Send a photo of the parcel and the jar on WhatsApp (+91 87009 25487) within 48 hours of delivery. We replace the item or refund it — your choice.

Opened food

Because these are animal food products, we cannot take back opened jars. If your pet does not take to a treat, message us: we will suggest how to introduce it, and we often help with a swap on your next order.

Undelivered parcels

If a parcel comes back to us because it could not be delivered, we reship once at no cost or refund the order minus the courier charge.

How refunds are paid

Refunds go back to the UPI ID, card or bank account used to pay, through Razorpay. Allow 5–7 working days for it to show.